Questions You Need To Ask Your Web Hosting Provider about Web Hosting Uptime

Web Hosting Provider

One of the most vital aspects of running a website is web hosting. It’s what makes your site to be seen by online users. The most important factor to consider when choosing a web hosting provider is uptime. Your website should always be online, which is why you should only select providers that offer 99.9% uptime, keeping in mind that 100% uptime is impossible. So here are the key aspects to iron out with your web hosting provider before you sign up with them:

  • Determine the expected downtime from your web hosting provider

Your website’s uptime depends on the web hosting provider you choose. But keep in mind that a 99.9% uptime is equivalent to four minutes of downtime in a single month. A 90% uptime, on the other hand, is equivalent to 3 days of downtime in a single month. So, it’s easy to see why 99.9% downtime is the best offer you can get from a web host.

  • Get to know how long any planned downtime will take from your web hosting provider

Web hosting providers often plan bug fixing or general maintenance of their servers. This is an avoidable situation. So your hosting provider should be open and tell you how long the downtime will take. They must also inform you early enough before the actual maintenance day.

  • Ensure that the web hosting provider offers 99.9% uptime

Some web hosting providers advertise that they provide 99.9% uptime only for you to get 90% uptime. They do this to attract as many people as possible to their web hosting service and don’t deliver what they promise. Beware of such scams and ensure to sign a contract that binds this agreement. Such hosting providers are not known in the business and lack the necessary infrastructure to offer that kind of uptime. A 90% uptime can mean a loss of sales, especially if you’re running an e-commerce website. That’s why it’s a good idea to only host your site with renowned players in the web hosting business.

  • Find out if your provider has a web hosting uptime guarantee policy

Guarantee policy ensures that you’re getting the 99.9% uptime they promise. Make sure you see the compensation offered if they don’t fulfill their promise. The hosting provider should also be able to give you reports of uptime and downtime every fortnight or every month.

It’s never a good idea to just take the word of a web hosting provider unless you have researched to know that indeed they offer 99.9% uptime. Always have a sit down with your chosen hosting provider to ascertain this and get the necessary documentation that backs it up.


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